Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Anambra Inspector Mobile App, the software program developed by Oasis Management Company for our client Anambra State Government through Anambra State Internal Revenue Service.
Company (Referred to as either “The Company”, “We”, “Us”, or “Our” in this Agreement) refers to Oasis Management Company, 12 Parakou Street, Aminu Kano Crescent, Wuse 2, FCT Abuja.
Country refers to: Nigeria.
Device means any device that can access the Service such as computer, digital tablet, a cellphone.
Personal Data is any information that relates to an identified or identifiable individual.
Services refers to the Application
Client refers to any Organization, Government, Ministries, Departments, Agency that we provide software application service on their behalf.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Scope and Consent
Information We Collect
Usage Data is collected automatically when using the Service.
1. Personal Information
We may collect personal information, such as:
- Contact Information: Name, email address, phone number, and postal address.
- User Credentials: Username, password, and security questions.
- Communication Data: Any communication you have with Oasis, including emails, chat logs, or phone calls.
2. Usage Information
We collect information about how you use our website and services, including:
- Device Information: Device type, operating system, browser type, and IP address.
- Log Data: Date and time of access, pages viewed, and actions taken on our website.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP Address), browser type, browser version, the pages of our Services that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile deice, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We also collect other Personal Information or Personal Data. They include ASIN, T/U Codes, Full Names, etc, as may be required to consume the service we provide.
Information Collected while Using the Application
When using Anambra Inspector App, in order to provide certain services to you, such as requesting to sign-out our account (T/U code) when you are sick, when you take your vehicle for maintenance, etc. and will not be able to work, in other not incur the daily vehicle operational fee, we may collect with Your prior permission:
- Information regarding your location
- Pictures and other information from your Device’s camera and photo library
- Microphone Data
We use this information to provide different services on the application and to submit same to our clients – Anambra State Internal Revenue Service (AIRS). The information may be uploaded to the Company’s servers and/or a Server located in the location of our client - AIRS or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including the collected Personal Data, is processed and stored in our computers in FCT Abuja, and in our hosting environment both in Nigeria and abroad. It means that this information may be transferred to our client’s locations and maintained on our computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Customer data protection
Taxpayers and our application user’s data protection rights and are entitled to the following:
The right to access – Taxpayers have the right to request copies of their personal data. Oasis Management Company or Our client (Government Agency) may charge a fee to release and offer this service if it will require a substantial amount of resources to accomplish.
The right to modification – Taxpayers and Customers have the right to request that Oasis Management Company or our client (Government Agency) correct or modify (with approval from the relevant office) any information they believe and have proven has been captured inaccurately. Taxpayers also have the right to request to update certain information they believe may have changed or is incomplete.
The right to object to processing – Users and Taxpayers have the right to object to Our Company’s processing of your personal data, under certain conditions. However, if such information are compulsory requirements from our Client (Government Agencies), Oasis will abide by the requirements of the Law/Act establishing such Government Agency. In this case, the taxpayer, user, or customer may approach our Client for such objection.
The right to data portability – Customers have the right to request that Oasis Management Company transfer the data that we have collected to another organization, or directly to them, under certain conditions. However, such conditions must adhere to established Law/Acts. In instances where we do not have a permission to transfer or from our Client, We will not adhere to such request.
Customer requests based on any of the rights above shall be handled between 3 to 5 working weeks.
How We Use Your Information
We may use your personal information for the following purposes:
- Provide Services: To deliver the services you request, including software development, fibre optics, support, and maintenance.
- Communications: To communicate with you about our services, updates, and promotions.
- Security: To protect our services and users from unauthorized access, fraud, or other threats.
- Analytics: To analyze usage patterns and improve our website and services.
- Compliance: To comply with legal obligations and enforce our Terms of Service.
Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party service providers who assist us in delivering our services.
- Legal Obligations: To comply with legal requirements, including responding to legal requests.
- Business Partners: With your consent, we may share information with trusted business partners for joint promotions or offers.
- Access and Update: You can access and update your personal information through your account settings.
- Opt-Out: You can opt-out of marketing communications at any time by following the instructions in the emails we send you.
- Cookies: You can manage cookies through your browser settings.
We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
Broken Functionality Policy
Policy Statement: At Oasis Management Company, we are committed to delivering high-quality software and services to our clients and users. This policy outlines our approach to addressing and resolving broken functionality in our products to ensure a positive user experience.
Scope: This policy applies to all users, web developers, and third-party users involved in the development, testing, and maintenance of our software and use of our services.
Definition: "Broken functionality" refers to any aspect of our software or services that is not functioning as intended, including but not limited to:
- Bugs: Software defects that cause unexpected behavior or errors.
- Errors: Incorrect or misleading information or messages displayed to users.
- Downtime: Periods when our services are unavailable or experience significant performance issues.
- Security Vulnerabilities: Weaknesses or flaws that may compromise data security or integrity.
- Usability Issues: Problems that hinder the user experience or make the software difficult to use.
Reporting Broken Functionality:
Internal Reporting: All employees and developers are encouraged to report broken functionality they encounter or identify during their work promptly through the Head of Quality Assurance Unit.
User Reporting: We have established clear channels for users to report broken functionality they encounter. These reports are logged and prioritized by our support team and ensure resolution is affected within 72 Hours. We encourage users to use any of our support channels to log issues encountered in any of our products.
Handling Broken Functionality:
Logging and Prioritization: Upon receiving reports of broken functionality, our development and support teams will log and prioritize the issues based on severity, impact, and business priorities.
Preventing Broken Functionality:
Quality Assurance: We employ rigorous quality assurance processes, including testing and code reviews, to identify and address potential issues before they reach users.
Security Measures: We regularly assess and enhance security measures to protect against vulnerabilities and security-related broken functionality.
We are dedicated to continuous improvement in our software development and maintenance processes to reduce the occurrence of broken functionality.
This Broken Functionality Policy will be periodically reviewed and updated to reflect changes in our processes and technology.
Oasis Management Company
12 Parakou Street, Aminu Kano Crescent, Wuse 2 FCT Abuja